Once you’ve completed this form a new email will be sent containing a link to “Unlock account”. On this page you will enter your email or username again to request your account be unlocked. Be sure to check any spam or junk folders if you are unable to initially locate this email.Īfter clicking “Request unlock” you will be taken to the following screen. In order to regain access to your account you must click “Request unlock” in this email. If your password is entered incorrectly too many times, the account will be locked and an email will automatically be sent to the email address on file for the username. This will resend the activation email to you so you can complete the process, set a password and log in.Īlternatively, have the user who added you to their account open a Support chat so our team can resend the activation email. If the activation link has expired, any existing Owner on the account can visit the Account Users page of the User Portal and click “Resend” near your email address. You will not be able to reset your User Portal password if you have not completed activation through this email.Ī clue that you may not have activated your account is that you will get an email saying “Unable to process your password request” when trying to reset your password. You must click on the link in this email to activate your User Portal account. When a WP Engine plan owner adds your email to a plan, you would have received an email asking you to activate your account. If you do not access the link in your email within the time frame, you will need to follow the steps above again. The reset password link is only good for a few hours.
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